Welcome to Smita Creations. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

Smita Creations is a Pune-based handcrafted decor and gifting brand offering traditional Indian handmade products through our ecommerce platform.

By using this website, you confirm that you are at least 18 years old or using the website under parental or guardian supervision.

All products sold on our website are handcrafted. Slight variations in color, texture, design, size, and finishing may occur due to the handmade nature of the products. These variations are natural and not considered defects.

We make every effort to display product details and images accurately. However, actual product appearance may slightly differ depending on screen settings and photography.

All prices displayed on the website are subject to change without prior notice.

We accept secure online payments through Razorpay and supported payment methods including UPI, debit cards, credit cards, wallets, and net banking.

Orders will be processed only after successful payment confirmation.

We deliver across India and internationally.

Estimated delivery timelines may vary depending on location, courier availability, customs clearance, festivals, weather conditions, or unforeseen circumstances. Customers can check delivery availability on the product page using the delivery status feature.

Smita Creations is not responsible for delays caused by third-party courier services.

All sales made through Smita Creations are final.

We do not accept returns, exchanges, or refunds once the order has been placed and processed. Customers are requested to carefully review product details before making a purchase.

In case of damaged or incorrect products received, customers must contact us within 48 hours of delivery with proper unboxing proof and product images for review.

Customized or personalized orders are created based on customer requirements and are non-cancellable and non-refundable once confirmed.

Customers may contact us directly for customization inquiries through our contact form or support channels.

All website content including logos, product designs, images, text, graphics, and branding materials are the property of Smita Creations and may not be copied, reproduced, or used without written permission.

Users agree not to:
 - Use the website for unlawful activities
- Attempt unauthorized access to the website
- Misuse website content or services
- Provide false or misleading information

Smita Creations shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products, website, or services.

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated terms.

For any questions regarding these Terms & Conditions, customers may contact Smita Creations through the official contact channels available on the website.